Message: Return type of CI_Session_files_driver::open($save_path, $name) should either be compatible with SessionHandlerInterface::open(string $path, string $name): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::close() should either be compatible with SessionHandlerInterface::close(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::read($session_id) should either be compatible with SessionHandlerInterface::read(string $id): string|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::write($session_id, $session_data) should either be compatible with SessionHandlerInterface::write(string $id, string $data): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::destroy($session_id) should either be compatible with SessionHandlerInterface::destroy(string $id): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Message: Return type of CI_Session_files_driver::gc($maxlifetime) should either be compatible with SessionHandlerInterface::gc(int $max_lifetime): int|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Assistant Manager Operations will be responsible for development of a superior workforce & fulfill the
mission and the goals of the department efficiently and effectively along with implementation of
organizational strategies, policies and practices. Asst. Manager will also be responsible for developing
an employee-oriented company culture that emphasizes quality, continuous improvement, and key
employee retention with high performance driven teams. Manage overall operational, budgetary, and
financial responsibilities and activities of the department
Make business decisions that are financially responsible, accountable, justifiable, and defensible in
accordance with organization policies and procedures. Establish and maintain relevant controls and
feedback systems to monitor the operation of the department.
KEY RESPONSIBILITIES:
Meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs)
Ensure there is no penalty due to miss in SLA’s
Ensure accuracy in the reports submitted and demonstrate a high level of commitment to service quality
and teamwork within the unit/department
Demonstrate analytical capabilities while performing tasks and adhere to established policies,
procedures, and compliance
Constantly monitor & review performance metrics for achievement of project objective
Responsible for client call setups, client management, handling client queries, suggesting process
improvements
Establish and maintain relevant controls and feedback systems to monitor the operation of the
departments
Manage 24x7 operations teams and responsible for maximizing efficiency and occupancy while meeting
service objectives
Prepare timely daily/weekly/monthly reporting on contact center key performance indicators
Effectively plan transactional volumes and human resources needs to meet the budgeted revenue
requirement and maintain relevant controls and feedback systems to monitor the operation of the
department.
People Management:
Develop a strategy for the team members to reach their goal and manage the flow of day-to-day
operations.
Facilitate problem solving and collaboration and maintain healthy group dynamics
Ensure tracking & measuring process performance and team performance, reporting effectively
Should be able to establish and maintain relevant controls and feedback systems to monitor the
operation of the team